Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hrbzaid5@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hrbzaid5@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hrbzaid5@gmail.com.

If your product is defective, immediately let our staff know and we'll send you a
replacement.
We are unable to accept returns on retailer purchases, incorrectly purchased
products, and products damaged due to customer error.
Lastly, we do not accept returns for non-damaged items or items that have been
delivered incorrectly.
To put in a request for a return, please email our support staff. Once the claim is
approved, they will ask you to send your items back to our global warehouse in
Asia. Please note that the purchaser will bear any shipping costs associated with
the returns.
Refunds
We offer a 90-day, no-hassle refund policy. If you aren't completely satisfied with
your purchase, simply send the product back within 90 days of receiving your
product and we'll promptly refund your money once we receive your product.
Please note that the product must be received in original condition with original
packaging. The refund will be processed once our team confirms receipt of the
return!
Cancellations
To make an order cancellation please contact us immediately: hrbzaid5@gmail.com If
you cancel your purchase within 24-hours, we can unconditionally refund your
money. Otherwise, your items will have to be sent back to us once they reach
you.
Shipping Costs
It is the responsibility of the customer to pay any shipping costs when returning a
product. These costs are nonrefundable. Should you receive a refund on your
purchase, the cost of shipping will be deducted from it.
The time it takes for your exchanged product to reach you will largely vary on
your location.
Should the item you return be over $75, we strongly encourage you to use a
trackable shipping service or shipping insurance!
Sale Items
Sadly, we do not offer refunds on clearance items. Only regularly priced items
are refundable.
Should you need more information about our refund policy, please reach out to
us by using this contact form. Our customer service reps are available 24/7 to
assist you.
SHIPPING
Once our team processes your order within 1-2 business days, expect to get it
within 10-20 business days, after purchase, depending on customs clearance.
USA deliveries may be a bit quicker than the UK, Australia, and New Zealand.
Almost all European and Asian countries will experience longer ship times.
There are a few things to be aware of: You, the buyer, are responsible for any
VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required
by your country for importing consumer goods. We do not collect this
beforehand, and cannot give you an estimate of the cost - charges vary around
the world. As an international consumer, please do your research to ensure there
are no surprise charges when clearing your package through customs, and to
have an idea of what the additional cost may be. Orders may be returned for
various reasons including: non-payment of tariffs, incorrect address, unclaimed at
post office, etc. If a package is returned or rejected, the customer will be
contacted and will be required to pay for re-shipment postage or cancel their
order.